Union Street Network News: Recently, Hengyang public He is a consumer rights protection into a passive situation. September 10, Mr. Chen boat located in Hengyang city treasure mountain music the next counter to buy 4 bags of milk powder San Yuan UB milk, not wanted to go home for the children to eat, and found the bag actually in possession of worms. With milk vendors, manufacturers repeatedly unsuccessful negotiations, Mr. Chen also made to the newspaper and the business sector complaints, hope to have a say.
According to Mr. Chen, 10 September, he spent 200 yuan, the future of the city from Bao Le counter purchase 4 bags of milk powder, whole milk powder for the San Yuan UB, bag 400 grams. He is clearly remember, September 30, the child to eat 3 bags of milk powder, milk powder found in the package containing suspected hard shell of insects. He is dumping the milk on the glass, and makes a few, as much as 8. Immediately, Mr. Chan opened the last bag of milk, again found that there are creepy bug.
October 1, Mr. Chen was already moving to bring the first 4 bags of milk, went to the dealer face to face negotiations with the next city. Bao Le milk counter sales personnel in the insect problems seen with milk, tell Mr. Chen, now is the National Day holiday, asking him to come again on October 5.
The same day, Mr. Chen used his mobile phone bags marked on the national toll-free service hotline 8009902828, voice prompts for the empty number. He is free to make another service call 4008182829, voice prompts “National Day holiday.” October 5, Mr. Chen once again came to the counter, a claim against someone who’s Miss Zhang Xing received him. Miss Zhang said she already knew milk products in insect things, according to the milk processing industry practice, commitment to a one-time compensation on behalf of the manufacturers 5 pack milk. Mr. Chen did not agree. Miss Zhang said Chen nuts on how to. He is ready to leave, the counter business about Mr. Chen on October 8 and then over consultation. October 8, the counter sales staff told Mr. Chen, the factory in the promotion, no time to come. In desperation, Mr. Chen had to give up.
At 12:00 on October 9, Mr. Chen to use time to rest, once again came to the discussion to say here. Commitment to the counter person in charge of the factory on behalf of the afternoon and then about 2 points over, give him a statement. 14 am, Miss Chang once again appeared on behalf of manufacturers, it is still the attitude of October 5, agreed to pay only 5 bags of milk powder.
In this case, Mr. Chen call the newspaper hotline, hoping the media involved. Bao Le reporters in milk counter to verify the situation, the sales staff check sales ledger shows, the morning of September 10, the store did sell off a San Yuan UB 4 bags of milk. Reporters rushed to the scene, see Chen, manufacturers personnel, city managers and future customers to get together to watch the milk down on paper, to find out the two insects. Reporters found that the so-called “with worm” milk bags display the words, the production batch “411 22:54 G” of the milk production date of May 26, 2009, valid until November 25, 2010.
Hengyang City, Shek Kwu District Business Bureau involved. Business sector, requiring manufacturers to produce the milk of batch quality inspection reports, company representatives did not provide the quality of the production department to the inspection report, inspection report is just out of the San Yuan internal inspection report. Business law enforcement officers immediately pointed out that “in-house inspection report can not serve as legal basis.”
In Reporters press time. Mr. Chen received a phone call saying: “the pressure of business forced the relevant authorities agreed compensation formula on this issue, because he himself did not believe this brand of milk powder to be formed in cash compensation.” He is on the phone again to thank our He presided over the justice, as he did not come forward to the relevant departments do not know what this result.
At present, although the matter be resolved. Shek Kwu area but said the business sector, will this batch of San Yuan UB milk and then carry out spot checks, a thorough investigation of the matter.